A fault never becomes the owner’s problem.
Logging, assignment to a technician, follow up and updates until completion, for every issue at the property, large or small.
Immediate fault logging
Every issue is logged with photos and a priority level.
Technical team
Trusted technicians for every trade.
Electrical & plumbing
The most common faults are dealt with immediately.
Painting & minor repairs
The property is kept in showroom condition.
Damage management
Documentation and compensation claims through the platforms.
Job tracking
Every job is followed until it is closed.
Logging
The fault is spotted by us, the crew or the guest.
Assignment
The right technician takes over with a clear brief.
Completion
The work is checked and you are informed.
Who approves repair costs?
You do. Above an agreed limit, nothing goes ahead without your approval.
What about damage caused by guests?
We record it, document it and claim compensation on your behalf.
How quickly do you respond?
It depends on severity: anything that affects a stay is handled immediately.